Minimize The Risk Of Owners Churning With Properly’s Real-Time Inspection

Current changes in the vacation rental business environment have accelerated churn for many Property Managers. In this environment, eliminating triggers that can push an owner to replace you as a partner or remove their property from your care are ever more critical. Experienced managers dread that owner call explaining a refund, a guest cancellation, or an undetected guest damage – our Real-Time Inspection service is designed to minimize that risk. This is what Properly’s Real-Time Inspection service can do for you and your properties. Sign up today or schedule a demo call to see for yourself!
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Reduce Cleaning & Maintenance Errors by 80%

Missing things is human, particularly when you are in a rush. With a second set of eyes, our best-practice checklists, expert inspectors trained on thousands of jobs, and custom technology, we typically reduce  errors by 80%. Mistakes are costly as they cause additional expenses, poor reviews, or even cancellations.

Stand Out From the Crowd and Acquire More Owners

What does an owner look for when selecting a Property Manager? Property care, alongside maximizing their rental revenue. As a manager, you can ensure you will deliver both with our Real-Time Inspection program: this will help you differentiate your business, thus decreasing your owner acquisition cost and increasing your pricing power.

Mistakes are costly - Let the Numbers Speak

Preventing common mistakes has a stunning return on investment, and most of the return benefits the property manager directly. On the other hand, the (low) costs of inspections can be passed on to guests, as part of the cleaning fee.  We are assuming a typical vacation rental property with a $300 ADR, 60% annual occupancy,  an expected lifetime of 8.3 years, and a 45% take rate for the Property Manager.  A one-star review due to an error typically reduces a property’s bookings by 20% for the next 6 months – at a cost of almost $3,000 for the Property Manager (and more for the owner). Not only is this 500 times the cost of a Real-Time Inspection, but it also creates a risk of owner churn.

For a typical urban stay of 4.5 days,  this property would generate $1,500, and $2,000 for a typical vacation rental stay of 7 days. A cancellation or refund due to missed errors would cost 300 to 420 times the cost of a Real-Time Inspection and causes an awkward conversation with the owner, which can cause churn.

Lastly, a typical claim for guest damage is $500. This is 100 times the cost of a Real-time Inspection.  If such a claim is missed or fails because the guest damage was undetected, or detected too late, it triggers another awkward conversation with the owner – and owners are known to react emotionally to damage to their property.

If the owner churns for a preventable reason,  it costs the property manager up to $246,375 (8.3 years of revenue), which is 50,000 times the cost of a Real-Time Inspection. 

With Properly’s Real-Time Inspection,  a Property Manager can drastically reduce the risk of owner churn by avoiding preventable mistakes. In addition, avoiding these costly mistakes directly pays for itself many times over for both Property Manager and owner.

Instant, Easy Setup With Properly Real-Time Inspections so you can start saving money right away!

Properly’s Real-Time Inspections have been designed to minimize the work you have to do to get started - we do almost all of the work. If you’re not a Properly user yet, sign up by using the form below and our team of experts will set up your account for you.

Account Setup

We create your Properly account using your provided email address.

Listing Connection

We connect your properties’ listings to your Properly account and import your bookings.

Cleaner Invitation

We invite your service provider(s) to the Properly app. We’ll take care of onboarding and training them!

Checklist Building

We build your cleaning checklist from our best practice Checklist Library and customize it to the property.

Job Report

We’ll provide you with a job report after every Real-Time Inspection is performed so you can stay informed.

Cleanliness Certificate

We’ll give you a Properly Cleanliness certification after the property has been cleaned to certify the turnover job.

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Remote Inspection (PM)

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Real-Time Inspection

What’s included in the inspection:

  • • Remote turnover inspection in real-time
  • • Service provider support and training
  • • Direct in-app chat feature
  • • Instant, live feedback
  • • Photo verification
  • • Problems (if any) reported to owner
  • • Job report
  • • Properly Cleanliness Certificate

Rated the best home inspection software by Property Managers around the world!

Properly’s Remote Inspection service goes beyond the app. Their optional Remote Inspection team is the secret weapon that helps me manage multiple properties without the stress.

Samantha P.

Properly is the best home inspection software that’s simple and easy to use. I can manage my properties while traveling or fully booked with meetings.

Ivan. J

I quickly realized that Properly eased my work as a property manager the moment I started using Remote Inspection. I trust them in overseeing turnover jobs and making sure that the property is ready for the next guest!

Jane, H.
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