What Every Vacation Rental Host Needs: Remote Inspection

Properly’s Remote Inspection service can drastically reduce the risk of guest complaints and bad reviews, which can lead to you losing your entire booking income. Let an experienced Remote Inspection team supervise your turnover jobs to ensure your service provider completes every task. We’ll give you a report on how each job went and a Properly Cleanliness Certificate if you meet our standards.

Purchase an account setup for Remote Inspection | 100$ only

Already a Pro user? Create a job with Remote Inspection now

Stay in Compliance, Manage Disputes, Achieve Perfect Turnovers

Properly developed top-tier cleaning standards thanks to years of experience, millions of turnover jobs sent across our platform, and 80,000 digital reviews. Our team includes seasoned hosts who run successful rentals of their own, so we know what makes a perfect turnover.

Our Remote Inspection team ensures that your service provider checks in on time and remains on standby to support them during turnover jobs. We also review verification photos uploaded by your service provider and give them instant feedback while they’re still at the property.

We’ve leveraged our expertise to create best practice cleaning Checklists that can be tailored to any property. Our Checklists are made up of powerful operating standards to ensure high quality turnovers.

No spot gets missed when our Remote Inspection team is on the job.

Remote Inspection for Properly Users

If you’re registered with Properly, you can now request a Remote Inspection when you schedule a job and get a team of experts to oversee your turnover.

For just $5 per job, we’ll make sure your cleaner starts on time, completes their tasks to the Properly standard, and that your property is staged perfectly for guests.

Remote Inspection Fee
$ 5 .00 / Job Inspected

What’s included in the inspection:

  • Remote cleaning inspection in real-time
  • Service provider support
  • Direct in-app chat feature
  • Instant, live feedback
  • Photo verification
  • Problems (if any) reported to owner
  • Job report
  • Properly Cleanliness Certificate

How to Request Remote Inspection for Your Rental

STEP ONE

Create a Job

STEP TWO

Read Our Terms

STEP THREE

Request and Pay

STEP FOUR

Inspector Reviews and Feedback

STEP FIVE

Job Report and Certification

How to Manage Guest Complaints and Protect Your Booking Income

One of our hosts, James, owns a popular vacation rental in Nashville. He received a guest complaint about a problem that could have been avoided with a Remote Inspection.

The guests reported bloodstains on the bedsheets of the main bedroom. James stored extra bedding on the property, and his cleaner claimed to have replaced the sheets, but the guests had images to prove otherwise.

Because of this, James lost his entire booking income and received a bad review that has turned potential guests away since.

Get a Turnover Job Report

We’ll send you a job report after each Remote Inspection. It’ll include an overview of the tasks completed, including any feedback we provided during the inspection.

Job reports are an excellent way to keep track of any maintenance and cleaning work done on your property and your property’s condition before your guests arrived.

A detailed report of your property’s cleaning service can help you resolve disputes that could lead to guests claiming a full refund.

Serious guest complaints that could lead to refunds include major cleanliness issues typically involving bed sheets, towels, and pests (like bed bugs.)

Turnovers that meet our cleaning standards are graded based on the quality of the work. A+ graded properties receive a Properly Cleanliness Certificate courtesy of our expert Remote Inspection team.

Earn a Properly Cleanliness Certification

Vacation Rentals that conform to our exceptional standards are recognized for having high-quality turnovers, an excellent service reputation, and a proactive cleaning response.

Use our best practice Checklists to ensure your property gets cleaned to the Properly standard.

 

We award these properties a Properly Cleanliness Certification that verifies the property was Properly cleaned, Properly inspected, and in perfect condition for guests.

You can use your Properly Cleanliness Certification to prevent disputes and avoid guest refund claims.

Not Registered With Properly Yet? Get Set Up to Use Remote Inspection

Properly’s innovative services aim to make hosting easier for homeowners. If you’re not a Properly user yet, we can help you setup your account. Here’s what’s included in the setup:

Setup Your Account

We’ll create your Properly account and send you your login details.

Connect Your Listing

We’ll connect your Properly account to your listing platform and import your property and bookings.

Invite Your Cleaner

We’ll invite your service provider to download Properly and train them to use the app.

Build Your Checklist

We’ll build your cleaning checklist from our best practice Checklist Library and customize it to your property

Schedule Your First Job

We’ll schedule the first turnover job on your property with Remote Inspection

Get Certified

We’ll give you a job report, and a Properly Cleanliness certification after your property’s been Properly cleaned.

Request a Remote Inspection Setup

Enter your payment information below to purchase a Properly account setup and start using Remote Inspection.

Remote Inspection Setup

"*" indicates required fields

Step 1 of 3

Name*

Remote Inspection Setup
$ 100 .00 / Setup Fee

What’s included in the setup:

  • Account registration
  • Connect to your listing platform
  • Import property and bookings
  • Invite service provider
  • Train service provider
  • Build your first checklist
  • Schedule your first job with Remote Inspection
Remote Inspection Fee
$ 5 .00 / Job Inspected

What’s included in the inspection:

  • Remote cleaning inspection in real-time
  • Service provider support
  • Direct in-app chat feature
  • Instant, live feedback
  • Photo verification
  • Problems (if any) reported to owner
  • Job report
  • Properly Cleanliness Certificate

Rated the best home inspection software by hosts around the world

DOWNLOAD APP

MANAGE LISTINGS EFFORTLESSLY, WITH PROPERLY